If you're new to using eManifest App or just looking for answers to your questions, this page will help you learn more about the app and its features.
Below are some of the common questions customers have. If you can't find the question you're looking for please contact us and reach out to our friendly support team.
eManifest App is available to be downloaded to your device if you have an iOS or Android device and the app is available to be downloaded from the App Store or Google Play Store.
If you are already registered with an approved eManifest Service Provider you can use eManifest App right away, yes! However, if are not already using an approved eManifest Service Provider you will have to register with them first.
An eManifest Service Provider are any of the following (below). If you are registered with any of them you can use eManifest App right away. You can find a list of service providers below the FAQ section.
eManifest App is completely free to download and use! However, you will have to reach out to your eManifest Service Provider for details on your subscription plan with them.
eManifest App is very easy to use and extremely user-friendly. The app is designed to eliminate errors, duplication, and costly-fines. Many users are able to process an ACE or ACI eManifest in as little as one minute!
Yes! As long as you're registered for both ACE and ACI with valid SCAC and Carrier Code you can process both right from eManifest App!
Unfortunately eManifest App is only able to be used for the highway method at this time.
No sweat! You can call one of our eManifest App support agents 24/7. We'll walk you through whatever issue your dealing with, and get your driver moving quickly!
No. CBSA requires all drivers to wait one full hour after the ACI eManifest is accepted before approaching the border. Failure to wait one hour could result in AMPS penalties from CBSA. eManifest App has a countdown clock for all accepted eManifests to ensure that our customers are aware of how much time they have remaining before they can cross.
Here is a list of approved eManifest Service Providers. If you are already registered with the following service provider, you can start using eManifest App right away.
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