Always talk to a real person when you have an issue. Our dedicated support team is standing by 24/7, 365 days of the year to make sure you have the smoothest experience possible when working with BorderConnect. Whether you need support for making your own eManifests, or you're just looking for status updates on the road, BorderConnect's support staff is here for you.
Automated SMS Text Updates
BorderConnect can send you text updates whenever the status of your eManifest changes. Always be automatically updated, without having to constantly check the eManifest yourself. Let BorderConnect worry about keeping you up-to-date.
Frequently Asked Questions
Here are some of the common questions regarding eManifest Processing
Can I send in my ACE and ACI eManifest details to BorderConnect 24 hours a day?
Of course! eManifest support agents are standing by 24 hours a day, and 365 days a year, waiting to send your eManifest data to customs.
How can I send my eManifest details to BorderConnect?
BorderConnect provides multiple options to send your eManifest data to us. You can either send it to us by fax or email. You can even take a photo of your eManifest details and email it to us. Whatever is easier for you.
Do I need to send you the same paperwork that I send my customs broker?
Nope. Customs brokers need more information than we do as an eManifest service provider. BorderConnect also provides simple eManifest forms to fill out, and in most cases all our support team needs is one page.
How do I get text messages or emails with updates on my eManifest?
When you fill out our eManifest forms, simply put your cell phone number or your email address. Or call BorderConnect 24 hours a day and one of our support agents will add notifications to your driver profile.
Is there a free 30 day trial for BorderConnect's eManifest processing service?
Unfortunately, no. There is no free 30 day trial for BorderConnect's eManifest processing service. The 30-day free trial only applies to software subscriptions.
Are You Ready To Use eManifest Processing?
Learn what's required before using BorderConnect's eManifest Processing Service